Taller Than Your Average, offer a standard delivery service for orders within the UK.
Delivery times will be Monday – Friday between 9 and 5, excluding bank holidays. We aim to deliver all UK mainland orders within 4-5 working days.
|UK||2-3 working days||£6|
|Europe||6-7 working days||£15|
|Worldwide||8-10 working days||£20|
For the Scottish Highlands and Western Isles please allow up to six working days for standard delivery – and for Shetland and Orkney up to ten working days. Unfortunately standard delivery is not available to the Channel Islands.
If you have not received your item after 10 working days please email: firstname.lastname@example.org
Please Note: We are unable to redirect orders once dispatched.
Delivery times are provided as a guideline only, during busy period and the festive season deliveries may take longer.
Customers are entitled to a full refund / exchange within 14 days of receipt (minus the original postage charge)
Acceptance of returns outside of this time will be down to our discretion.
If you wish to exchange an item we can currently only offer an exchange for the same style just a different size. If you require a different style you will need to request a refund then make a new purchase.
Please note: Items should be returned unused and in a re-saleable condition with all original tags attached. We have the right to refuse soiled or damaged stock.
You the customer are responsible for shipping costs incurred for refund/exchange of product.
We are not responsible for damages or lost packages.
Returns / Exchanges must be returned with a completed returns form enclosed in you original order.
Fill out the relevant sections on the returns form and send to:
Taller Than Your Average
101 Clapham High Street
London SW4 7TB
We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 2 working days of receipt.
Please be aware the international customs duties and sales taxes are not refunded for orders outside the EU.
For further information please email: email@example.com