Customers are entitled to a full refund / exchange within 14 days of receipt (minus the original postage charge)

Acceptance of returns outside of this time will be down to our discretion.

If you wish to exchange an item we can currently only offer an exchange for the same style just a different size. If you require a different style you will need to request a refund then make a new purchase.

Please note: Items should be returned unused and in a re-saleable condition with all original tags attached. We have the right to refuse soiled or damaged stock.

You the customer are responsible for shipping costs incurred for refund/exchange of product.

We are not responsible for damages or lost packages.

Important Information

Returns / Exchanges must be returned with a completed returns form enclosed in you original order.

Fill out the relevant sections on the returns form and send to:

Taller Than Your Average
Suite 112
101 Clapham High Street
Clapham
London SW4 7TB
United Kingdom

We’ll send you an email as soon as we’ve received your return in its original condition and apply your refund to your original payment method. This is usually done within 2 working days of receipt.

Please be aware the international customs duties and sales taxes are not refunded for orders outside the EU.

For further information please email: info@ttyalondon.com